Troubleshooting list import

List importing is one of the most common problems for the newbies in email marketing. Often times they make a mistake when uploading their list of subscribers.

When using Taximail it will scan your data file before importing each list to check for errors such as invalid file format. Email address is incomplete or invalid or does not correspond to the main default custom field. This may cause some or all of your email addresses to be blocked from importing. By default, you have email, first-name and last name on your subscribers' field.

In this article, you will learn more about why it can cause problems in importing email lists.

If Taximail does not accept files for importing email lists, there is a possible cause.

The file type is invalid

If you select How to upload Excel and CSV import subscribers with tabs (XLS, XLSX) or CSV files, other types of files are not supported.

Files are too large

Importing email lists from Excel and CSV files has a maximum file size of 50MB or about one million contacts. If the Excel and CSV files are larger than 50MB, an import error can be encountered.

Email address is missing

For example, john@gmail does not have ".com" and john@gmailcom does not have a dot, but after the email address has been modified it is. John@gmail.com can import the system.

Email addresses have spaces

Email addresses contain unnecessary spaces around the front, back, or even the middle of the address. Because the information you receive may come from other applications that have different gaps. These gaps may cause legitimate email addresses to become grammatical errors. Try the Edit> File> Replace function in Excel to remove spaces from the text or search for similar functions in the application you want.

Separator marks

Some spreadsheet programs use commas (,) rather than semicolons (;) or tabs (\ t) to separate field data within a file. This can cause problems with importing email lists. If the imported file uses a comma (,) in the system, replace it with a comma (,) and try importing it again.

Note: You can prevent syntax errors if you import UTF-8 encoded files.