Troubleshooting images in campaigns

There are some things that can causes problem when you manage images in campaign emails. If your image looks bad or loads slowly when in the recipient's inbox, there are troubleshooting steps you can take to prevent image errors.

In this article, you will learn the common uploading and streaming problems and some tips to help you solve these glitches.

Upload problem

If you have trouble uploading images to Taximail's content manager, check out these common problems you have as a backup alternative.

• Image too large If your image takes a long time to upload or can't upload because the file is too large. It is recommended that you use an image editor to resize the image to 2MB or less.
• The file type is not valid Make sure that the image file you uploaded is in .png .jpg and .gif.
• The image file contains spaces or special characters If you use a URL to upload images from your own server, make sure the file name contains no spaces or special characters. Some email clients do not display images with filenames, spaces, or special characters. Remove or replace with a dash (-) or an underscore (_).

Display problems

If your image cannot be displayed in the recipient's inbox, there are a few things you can do to make sure that the recipient sees the picture properly.

• Email clients block images Some email clients block images by default and allow recipients to choose to display images. In this case, Taximail can't avoid or modify these security features. Ask the recipient to add your email address to a contact list or a secure sender list to increase the chances that the email client will display your picture.
• Image colors are distorted Save images in RGB format, which is suitable for displaying on the web. Images formatted as CMYK color schemes are ideal for printing, they are not suitable for on-screen displays.
• Background images are not displayed A number of email clients, including versions of Microsoft Outlook in Windows, do not support background images. We recommend selecting a background color similar to that of the image as an alternative.
• Images are deposited on hosting or shared files Do not deposit images used in free hosting campaigns or free website accounts like Dropbox or Tumblr. These systems often block external links to images. Deposit to reduce bandwidth. It's a good idea to deposit your images on your own server or use our Content Manager.

The image loads slowly when in inbox

If the images in your campaign take a long time to load when they are in the recipient's inbox or in the test email, here's what might happen.

• Images are large or too high resolution To reduce file size and improve display, use image editor to resize or reduce image resolution.
• Large images are too many If possible, reduce the use of large images in your campaigns.
• The campaign has extra large images or images using the Image map technique If you use large images or images using the Image map technique, split the image into smaller images. This can help your campaign load faster.