Learn about Global suppression

When the contact email is added to the Global suppression, this means that emails will not be sent to them anymore. Even if those emails are in the list. This reduces the difficulty of sending a campaign to an inactive email, lower the cost of sending your campaign. Also, includes the contact reports of the email service provider (ESPs) that your campaign as spam, the system will also bring the email to Global suppression as well to prevent problems that may affect the delivery of future campaigns and protect your sender's reputation.

To view an email in Global Suppression list, follow these steps:

1. Select Lists on the main menu.
2. Click the Global suppression.

3. You will see emails and columns which will be described as follows:

Email address email lists that the system will not send to campaigns or email transactions, even if those emails are in the list.

Status the status of the email is...

• Suppressed by you means emails that are imported to Global suppression by the user.
• Suppressed by recipient means your contact unsubscribe.
• Suppressed by complaint means your contacts complain through email providers (ESPs) that the campaign or email transaction you send is spam.
• Suppressed by hard bounced means email that the mail server of the contact bounced for some reason.

Reason the reason for the contact's email bounced.

Listed on the time when the contact's email was added to Global suppression.